PRO Help

Individual customer service at the VIP level

Do you like calling, or would you rather write to us? You have a choice with us!

What is PRO Help?

With PRO Help, you can gain a range of contact channels with a dedicated team of Consultants,
support from our technical staff, advice on claims processes,
participation in closed training webinars and much, much more. VIP level service. VIP level service.

First 14 days free of charge, thereafter PLN 19.90 net/month

What you gain from a telephone consultation:

a dedicated helpline number exclusively for PRO Help users,
a quick phone call to a consultant,
the callback option if you call after Consultants' office hours,
advice on the packaging of non-standard consignments to minimise the risk of surcharges,
consultations relating to the choice of carrier, taking into account the type of goods to be dispatched or the place of pick-up and collection.

What you gain by writing to us:

taking claim forms and other forms in the first instance,
advice on complaints procedures with each carrier (using the form, we will advise you on how to make a complaint so that it meets the formal requirements),
written advice on the appropriate packaging of parcels,
express quotation for customised shipments and pallets,
written advice on any matter of importance to you, such as carrier selection.

Additional possibilities

Support in the organisation of dispatch campaigns

A dedicated Consultant will help you send multiple parcels in one day, for example, in the pre-holiday season.

Topical webinars

Webinars tailored to your business needs, optimising your shipping processes.

Support in integrating an online shop

Individual technical meetings with our experts can be arranged.

The most important questions and answers:

Do you want to learn more about the PRO Help service and our other additional services? Also check:

Individual customer service at the VIP level

Try PRO Help for free for 14 days!

Activate PRO Help

Apaczka PRO

Solutions for e-commerce

Pro Returns

Convenient returns for your customers

time savings for the retailer by automating the returns process,
up to 40% more new customers,
accepting returns on your terms, you decide the cost, the return period and the available shipping methods,
increasing sales by up to 30% among returning customers, building satisfaction and loyalty among buyers.

Find out more about Pro Returns